Voice quality constitutes the key element of the customer’s feeling and trust towards his telecom operator. Consequently, it is essential that France Telecom possesses means of voice quality assessment as it is a vital aspect for VoIP service provision. Quality should be supervised at the end-point where it presents the most faithful reflection of customer’s perception. However, most of the existing methods seem inadequate for this use. Even though the signal-based measuring methods evaluate well end-to-end quality, their implementation in customer gateways is impossible, mainly because of lack of resources. For the purpose of supervision it is recommended to use parametrical models, such as the E model (ITU-T G.107) or models compliant with ITU-T P.564, which do not require neither complex signal processing nor a reference signal. For practical reasons, France Telecom chose to work on the E-model instead of developing a totally new model.


































